List of Services

• 1. Can MCTI please share how the 27 vehicles are distributed between each service type (demand response, fixed/flex route, contracted transportation, school, NEMT, regional transportation to Traverse City)?
  2. How many vehicles operate during maximum (peak) service?
  3. Can MCTI please share how the 133,000 annual rides are distributed between service types? How many are trip bookings (prebooked or same day) vs walk-on passengers (not scheduled)?
  4. Does this project have a specific budget that MCTI can share for the first year or all three years of the contract? Will MCTI consider eliminating the requirement for three mailed copies and accept submissions just via email?
  5. Can MCTI provide more details on the fixed/flex route?
  6. Does this service accept deviated requests?
  7. Is MCTI open to receiving optional pricing for additional services? How should optional costs be included in the total price and how will optional costs be evaluated? 1. Daily during school year, we have 13 buses for school in AM, 4 mid day, and 12 during the pm.
  1 bus daily to Traverse City
  All of these routes for schools become On Demand once they are emptied out.,
  Our fixed/flex route leaves base every hour heading south and picks up in same locations along with deviated stops that have called in. Then heading back north at the 1/2 hr point, bus makes stops and also deviated stops to addresses called in. Back to base at top of hour.
  
  2. 23 buses at peak time
  
  3. 45% rides are prebooked. 55% called that day. Walk ons without reservation tend to be about 50 a day.
  4. NO
  No, We requested 3 to be mailed.
  
  5. 6. Our fixed/flex route leaves base every hour heading south and picks up in same locations along with deviated stops that have called in. Then heading back north at the 1/2 hr point, bus makes stops and also deviated stops to addresses called in. Back to base at top of hour.
  7. We are open for additional items but must be separate, and scoring will be determined.
  
  1. Can MCTI please share how the 27 vehicles are distributed between each service type (demand response, fixed/flex route, contracted transportation, school, NEMT, regional transportation to Traverse City)?
  2. How many vehicles operate during maximum (peak) service?
  3. Can MCTI please share how the 133,000 annual rides are distributed between service types? How many are trip bookings (prebooked or same day) vs walk-on passengers (not scheduled)?
  4. Does this project have a specific budget that MCTI can share for the first year or all three years of the contract? Will MCTI consider eliminating the requirement for three mailed copies and accept submissions just via email?
  5. Can MCTI provide more details on the fixed/flex route?
  6. Does this service accept deviated requests?
  7. Is MCTI open to receiving optional pricing for additional services? How should optional costs be included in the total price and how will optional costs be evaluated?
• Is the RFP cover page that must be signed in ink the Form on Page 2? Would MCTI consider allowing electronic signatures on all forms (including the RFP cover page)? Final answer is we need an ink signature and 3 copies mailed per RFP request. We have to follow the RFP as well as the vendors.
  Is the RFP cover page that must be signed in ink the Form on Page 2? Would MCTI consider allowing electronic signatures on all forms (including the RFP cover page)?
• 1. Can MCTI provide the budget for the initial contract term?
  2. Does MCTI currently have tablets in vehicles? If not, is MCTI willing to purchase its own tablets? If so, what are the tablet specs/Models? If so, will MCTI be responsible for purchasing cellular data for the tablets?
  3. Can MCTI provide more information on the ​​“contracted transportation” described in the RFP (section 2, Background Information), and if the software needs to be able to broker rides to third-party operators?
  4. What's the current eligibility process for riders to gain access to paratransit service(s)? Are you interested in information/pricing on an eligibility application that digitizes and automates the entire customer management and eligibility process from initial application to final determination?
  5. Is the RFP cover page that must be signed in ink the Form on Page 2.
  6. Would you consider allowing electronic signatures on all forms ( including the RFP cover Page?
  7. In the interest of environmental sterwardship, would MCTI consider allowing electronic submissions?
  8. Would MCTI be open to negotiating the final contractual terms and conditions with the selected vendor?
  9. Could the evaluation committee clarify how proposals will be assessed in the absence of defined scoring values or weighting criteria. 1. No
  2. a. No tablets at this time. c. We will be responsible for the cellular data.
  3. Contracted Transportation is schools, all done with in our base, no third party oeprator.
  4. We will continue to do applications manually.
  5. Must sign in ink.
  6. Ink signatures
  7. Per RFP, 3 copies mailed.
  8. NO
  9. NO
  1. Can MCTI provide the budget for the initial contract term?
  2. Does MCTI currently have tablets in vehicles? If not, is MCTI willing to purchase its own tablets? If so, what are the tablet specs/Models? If so, will MCTI be responsible for purchasing cellular data for the tablets?
  3. Can MCTI provide more information on the ​​“contracted transportation” described in the RFP (section 2, Background Information), and if the software needs to be able to broker rides to third-party operators?
  4. What's the current eligibility process for riders to gain access to paratransit service(s)? Are you interested in information/pricing on an eligibility application that digitizes and automates the entire customer management and eligibility process from initial application to final determination?
  5. Is the RFP cover page that must be signed in ink the Form on Page 2.
  6. Would you consider allowing electronic signatures on all forms ( including the RFP cover Page?
  7. In the interest of environmental sterwardship, would MCTI consider allowing electronic submissions?
  8. Would MCTI be open to negotiating the final contractual terms and conditions with the selected vendor?
  9. Could the evaluation committee clarify how proposals will be assessed in the absence of defined scoring values or weighting criteria.
• 1. Can MCTI provide the budget for the initial contract term?
  2. Does MCTI currently have tablets in vehicles?
  If not, is MCTI willing to purchase its own tablets?
  If so, what are the tablet specs/Models?
  If so, will MCTI be responsible for purchasing cellular data for the tablets?
  3. Can MCTI provide more information on the ​​“contracted transportation” described in the RFP (section 2, Background Information), and if the software needs to be able to broker rides to third-party operators?
  4. What's the current eligibility process for riders to gain access to paratransit service(s)? Are you interested in information/pricing on an eligibility application that digitizes and automates the entire customer management and eligibility process from initial application to final determination? 1. No we can not provide the budget.
  2. No tablets at this time. We will purchase tablets and pay the cellular data. 3. 3. Our contracted tranportation is schools mostly, with the same kids riding the same bus everyday. We do not broker rides for a third party.
  4. We have reduced fares but will continue to process the applications manually at this time.
  
  1. Can MCTI provide the budget for the initial contract term?
  2. Does MCTI currently have tablets in vehicles?
  If not, is MCTI willing to purchase its own tablets?
  If so, what are the tablet specs/Models?
  If so, will MCTI be responsible for purchasing cellular data for the tablets?
  3. Can MCTI provide more information on the ​​“contracted transportation” described in the RFP (section 2, Background Information), and if the software needs to be able to broker rides to third-party operators?
  4. What's the current eligibility process for riders to gain access to paratransit service(s)? Are you interested in information/pricing on an eligibility application that digitizes and automates the entire customer management and eligibility process from initial application to final determination?
• What is the most school vehicles that you’d have on the road at any one time? School vehicles at one time would be 13, which happens in the AM.
  What is the most school vehicles that you’d have on the road at any one time?
• Will the County accept verified digital signatures (e.g., Docusign) on proposal materials / forms / etc.? NO
  Will the County accept verified digital signatures (e.g., Docusign) on proposal materials / forms / etc.?
• Please confirm that you’d like vendors to price the following pieces of technology… A website for riders to book trips. The ability for organizations such as hospitals and other entities to be able to use the web portal on behalf of various riders. An app for riders to book trips. The ability for riders to pay through the rider facing app. 1. yes
  2. yes
  3. yes
  4. We want this option for future. Please price this option as an additional option as per RFP.
  Please confirm that you’d like vendors to price the following pieces of technology… A website for riders to book trips. The ability for organizations such as hospitals and other entities to be able to use the web portal on behalf of various riders. An app for riders to book trips. The ability for riders to pay through the rider facing app.
• Could the evaluation committee clarify how proposals will be assessed in the absence of defined scoring values or weighting criteria? NO
  
  Could the evaluation committee clarify how proposals will be assessed in the absence of defined scoring values or weighting criteria?
• Please provide the maximum vehicles in service at any one time (VOMS). 23
  Please provide the maximum vehicles in service at any one time (VOMS).
• In the interest of environmental stewardship, would MCTI consider allowing electronic submissions? NO, must follow RFP.
  In the interest of environmental stewardship, would MCTI consider allowing electronic submissions?
• Please confirm the maximum number of booked trips per day. Booked trips daily are between 400 and 800.
  Please confirm the maximum number of booked trips per day.
• Can the County please confirm whether it wants the costs of the following features / functionalities included in vendors’ core pricing proposal: Eligibility management fees Multi- and / or intermodal service fees AI IVR voice features fees Ticketing fees TNC trip brokering fees Mapping fees Google speeds / Real-time speeds fees SMS / Messaging fees yes, please include the costs. It may be best to separate the costs out because they may not all be something we will use right away.
  Can the County please confirm whether it wants the costs of the following features / functionalities included in vendors’ core pricing proposal: Eligibility management fees Multi- and / or intermodal service fees AI IVR voice features fees Ticketing fees TNC trip brokering fees Mapping fees Google speeds / Real-time speeds fees SMS / Messaging fees
• Where are you located? Manistee County Transportation is located in Manistee County, Michigan.
  Where are you located?
• Would MCTI be open to negotiating the final contractual terms and conditions with the selected vendor? NO
  
  Would MCTI be open to negotiating the final contractual terms and conditions with the selected vendor?
• Please confirm that you’d like vendors to price the following pieces of technology…
  
  A website for riders to book trips.
  The ability for organizations such as hospitals and other entities to be able to use the web portal on behalf of various riders.
  An app for riders to book trips.
  The ability for riders to pay through the rider facing app. yes for all. We are not planning on having the riders pay through the app right away, but would like that option given along with pricing.
  
  Please confirm that you’d like vendors to price the following pieces of technology…
  
  A website for riders to book trips.
  The ability for organizations such as hospitals and other entities to be able to use the web portal on behalf of various riders.
  An app for riders to book trips.
  The ability for riders to pay through the rider facing app.
• 1. Can MCTI provide the budget for the initial contract term?
  2. Does MCTI currently have tablets in vehicles? If not, is MCTI willing to purchase its own tablets? If so, what are the tablet specs/Models? If so, will MCTI be responsible for purchasing cellular data for the tablets?
  3. Can MCTI provide more information on the ​​“contracted transportation” described in the RFP (section 2, Background Information), and if the software needs to be able to broker rides to third-party operators?
  4. What's the current eligibility process for riders to gain access to paratransit service(s)? Are you interested in information/pricing on an eligibility application that digitizes and automates the entire customer management and eligibility process from initial application to final determination? 1. NO
  2. We do not have tablets and will purchase our own and will be responsible for cellular data.
  3. Our contracted transportation is mostly schools, with the same kids riding that same route everyday. We do not broker rides with other transportation providers.
  4. We service the public with curb to curb service with exceptions for door to door and no line haul. We do have applications for reduced fares. We do not want this digitized.
  1. Can MCTI provide the budget for the initial contract term?
  2. Does MCTI currently have tablets in vehicles? If not, is MCTI willing to purchase its own tablets? If so, what are the tablet specs/Models? If so, will MCTI be responsible for purchasing cellular data for the tablets?
  3. Can MCTI provide more information on the ​​“contracted transportation” described in the RFP (section 2, Background Information), and if the software needs to be able to broker rides to third-party operators?
  4. What's the current eligibility process for riders to gain access to paratransit service(s)? Are you interested in information/pricing on an eligibility application that digitizes and automates the entire customer management and eligibility process from initial application to final determination?
• 1. Can MCTI provide the budget for the initial contract term?
  2. Does MCTI currently have tablets in vehicles? If not, is MCTI willing to purchase its own tablets? If so, what are the tablet specs/Models? If so, will MCTI be responsible for purchasing cellular data for the tablets?
  3. Can MCTI provide more information on the ​​“contracted transportation” described in the RFP (section 2, Background Information), and if the software needs to be able to broker rides to third-party operators?
  4. What's the current eligibility process for riders to gain access to paratransit service(s)? Are you interested in information/pricing on an eligibility application that digitizes and automates the entire customer management and eligibility process from initial application to final determination? 1. no
  2. no we do not currently have tablets. We will be responsible for the cellular data.
  3. Contracted transportation is a school run. Same kids on each run each day billed to a school. We are not brokering for third party operators.
  4. Our application for reduced pricing will not be digitized.
  1. Can MCTI provide the budget for the initial contract term?
  2. Does MCTI currently have tablets in vehicles? If not, is MCTI willing to purchase its own tablets? If so, what are the tablet specs/Models? If so, will MCTI be responsible for purchasing cellular data for the tablets?
  3. Can MCTI provide more information on the ​​“contracted transportation” described in the RFP (section 2, Background Information), and if the software needs to be able to broker rides to third-party operators?
  4. What's the current eligibility process for riders to gain access to paratransit service(s)? Are you interested in information/pricing on an eligibility application that digitizes and automates the entire customer management and eligibility process from initial application to final determination?
• We respectfully request that the County permit vendors to submit their bids electronically, by email, portal, or other electronic means. Vendors will be considered nonresponsive if they do it incorrectly or cut corners.
  
  We respectfully request that the County permit vendors to submit their bids electronically, by email, portal, or other electronic means.