TITLE VI

     MANISTEE COUNTY TRANSPORTATION, INC (MCTI)

MCTI operates its programs and services without regard to race, color and national origin in accordance with Title VI of the civil rights act. Any person who believes she or he has been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint with MCTI.

For more information on MCTI's civil rights program, and the procedures to file a complaint, phone (800)-775-7433; email julie@manisteebus.com; or visit our office at 180 Memorial Drive, Manistee MI, 49660.

If information is needed in another language please contact (800)-775-7433

Passenger Policies

 The following rules are to be followed by all passengers on MCTI buses.
  • 1. No Smoking, No excessive noise, No foul language, Eating & Drinking prohibited.
  • 2. MCTI Requires exact fare at boarding of the bus. Tickets can be purchased from the driver or from the office.
  • 3. Any illegal behavior will be reported to law enforcement, customers will be permanently banned from service.
  • 4. Objectionable odors from any source unavoidable by other passengers will not be permitted. 
  • 5. Must remain seated & always belted while on the bus.
  • 6. MCTI Has the right to temporarily or permanently ban passengers from service when necessary. 
  • 7. No weapons, illegal drugs or hazardous materials of any kind are allowed on the bus.
  • 8. No Violence, Destruction of property or Insubordination will be tolerated.
  • 9. If you have an assigned seat, you must sit in it.
  • 10. Keep all parts of your body and all objects inside the bus.
  • 11. Any action that causes discomfort, danger, or distraction to the driver or other passenger is forbidden.
  • 12. Passengers will be asked to clean up any mess that they have made before leaving the bus.
  • 13. Must be considerate of other passengers on the bus.
  • 14. Children 3yrs and younger must be accompanied by adult.
The driver has the authority to enforce all of these rules. Anyone violating any of the above rules is subject to removal from the bus and loss of riding privileges.







Animals and Pets

Manistee County Transportation Inc, follows ADA regulations regarding service animals on our vehicles at no charge.


Animals which are typically domesticated pets will be allowed on MCTI vehicles if they are lap-sized and confined to an appropriate commercial cage.



The policy of lap-sized cages for animals, other than assistance animals, should be an absolute. No amount of tethering, muzzling or assurances of docility shall be acceptable justification for transporting a larger than lap-sized animal.


No Show Policy

 Responding to customers who fail to cancel rides are not only costly, but cause delays and customer inconveniences in the overall daily transportation service schedule. The Dial- A- Ride will implement the following procedures when a “No Show” occurs with a given customer.


When the customer creates a “No Show” situation, it will be documented and they will be expected to pay for the previous “No Show” fare plus the current fare before service is reinstated. In a sense, they incur a double fare for a double trip.